FAQ

FAQ - FREQUENTLY ASKED QUESTIONS

1. What types of essential oils do you offer?
   At New Directions, we offer an extensive selection of essential oils, including pure essential oils, organic oils, and expertly crafted blends. These oils are suitable for aromatherapy, skincare, and massage. Some of our most popular oils include Lavender, Tea Tree, and Peppermint.

2. How do I use essential oils safely?
   Essential oils can be used in diffusers, mixed into skincare, or added to DIY products like candles and soaps. For topical application, always dilute them with a carrier oil and avoid applying them near sensitive areas like the eyes or mucous membranes.

3. What are carrier oils, and how should I use them?
   Carrier oils are used to dilute essential oils for safe application on the skin. New Directions offers a wide range of carrier oils, including Sweet Almond, Coconut, and Argan oils. These oils can be blended with essential oils or used on their own for skincare.

4. Do you offer products for soap making?
   Yes, we supply a full range of soap-making products, including soap bases, colorants, and moulds. Our easy-to-use Melt & Pour soap bases are especially popular for crafting personalized soaps with fragrances and natural additives.

5. Can I use your fragrance oils for candle making?
   Absolutely. Our fragrance oils are formulated for a variety of DIY applications, including candles, soaps, and skincare products. They are long-lasting and crafted to deliver a rich aroma in your finished products.

6. What is your return policy?
   We accept returns on unopened products within 30 days of purchase. For more detailed information, please refer to our Returns page or contact our customer service team.

7. Do you offer UK delivery?
   Yes, we offer free UK delivery on orders over £50. For orders under this amount, standard delivery charges apply. For full delivery options and details, please visit our Shipping page.

8. Is international shipping available?
   Yes, we provide international shipping to a variety of countries. Free international shipping is available for orders over a certain value to selected destinations. Please check our Shipping page for more details and see if your country qualifies.

9. What are your best-selling essential oil blends?
   Our best-selling blends are formulated to support wellbeing, including blends for stress relief, energy boosting, and relaxation. These convenient blends are available in roll-on bottles and diffuser-ready options.

10. Do you sell products in bulk for companies?
    Yes, New Directions offers bulk purchasing options for businesses looking to source essential oils, carrier oils, and soap-making supplies. Our competitive bulk pricing is ideal for companies in the cosmetics, candle-making, or skincare industries. For inquiries, please contact our sales team directly.

11. How can I get an invoice for my order?
    Invoices can be downloaded from your order confirmation email. If you need further assistance, please contact our customer support team, and we will email you the invoice.