The product is fine, but the packaging is difficult to use
We use lye a lot for our small soap-making business and have always been happy with the lye itself. However, the packaging has gone downhill in the past three orders. Instead of the solid gusseted bottomed sturdy pouch, we have been receiving our lye in standard clear zip seal bags, double bagged. This has made handling the lye quite a bit more risky and complicated for the small amounts we need to measure out for each batch. I feel that if this is the new packaging for the foreseeable future, you should update your website. But I would prefer if you could just go back to the original packaging pictured on your website, if possible. Thank you.
A GREAT COMPANY
I have used this company for a few years now everything is always packed so well, excellent quick service and they always have everything I need in stock. The Lye is always packed safely too.